At least once a day, your attending physician will visit you together with nursing staff to review test results and assess the progress of your treatment. The timing and structure of rounds may vary from ward to ward. The nursing staff will inform you about the procedure on your specific ward.

As a university hospital, medical rounds at University Hospital Graz also include physicians in training. Bedside teaching is an essential part of medical education—and high-quality training ultimately benefits all patients.

If you do not wish to participate in these teaching rounds, please inform your attending physician or the nursing staff.

Our nursing staff is committed to providing you with the best possible, individualized care—taking your personal needs and habits into account. At University Hospital Graz, the primary nursing model is currently used in two departments: the Department of Neurology and the Department of Dermatology and Venereology. From admission to discharge, a designated registered nurse will be your main point of contact, both for you and your relatives. This approach builds trust, provides a sense of security, and ensures continuity of care.

Throughout your hospital stay, physicians and nursing staff will need to ask you many questions and rely on your cooperation. Your accurate responses are essential, as they form a valuable basis for diagnosis and treatment.

In some cases, several examinations are required before treatment can begin. For certain tests, you may need to fast or expect waiting times. Once your attending physician has received the necessary results, your treatment can proceed.

Please understand that delays may occur in the process.

Please inform your attending ward physician about any medications you are currently taking. Do not use any medications or remedies you have brought with you without prior medical approval. Your physician will prescribe the medications required for your treatment, which will then be provided to you on a daily basis.

There are many possible causes for falls in a hospital setting. Here are some tips to help you avoid them.

As a patient or visitor, you are in an unfamiliar environment. Your risk of falling may be increased due to illness, recent surgery, medication, or limited mobility.

For elderly or unwell individuals, a fall can pose a serious health risk. The consequences of a fall—as well as the fear of falling—can reduce independence and overall quality of life.

That’s why we work with you to assess your individual fall risk and, if necessary, implement safety measures to help prevent accidents.

Meals at the University Hospital Graz are prepared using the latest large-scale kitchen methods and follow the Cook & Chill process. This ensures better preservation of nutrients and food quality. Approximately 30% of the ingredients used come from regional farms, and 10% are organically produced.

The hospital kitchen prepares a weekly menu from which you can choose between three meal options each day.

Breakfast is served between 7:00 and 8:30 a.m, Lunch between 11:00 and 12:30 p.m and Dinner between 4:15 and 5:00 p.m.

Please note that meal times may vary slightly depending on the ward for organizational reasons. If you are away for an examination during mealtime, your food will of course be brought to you later.

If you have questions about your medical condition or recommended treatments, please speak openly with your attending physician. They are required to inform you about your diagnosis and therapy options.

All staff members are bound by confidentiality and may not share any personal information with third parties—except in specific cases required by law. This confidentiality can only be waived with your explicit consent.

Medical information by phone will only be provided if the caller can give a password that you have previously agreed upon. This password is documented in your medical record.

For general inquiries about your presence in the hospital, a patient information system is in place. This means your name will appear on the porter’s list.
If you do not wish for your presence to be disclosed to third parties, please inform the admissions staff during your check-in.

Visiting hours vary between hospital departments. Please ask the staff on your ward for specific information. Even during visiting hours, your visitors may be asked to briefly leave the room if nursing or medical procedures are required. We kindly ask for your understanding. For hygiene reasons, visitors are not permitted to sit on patients' beds. Visits should never become a burden. If you feel tired or overwhelmed, please don’t hesitate to let your visitors know. Your well-being comes first.

Please show the same consideration to your roommates that you would expect for yourself. If personal habits or health-related conditions of fellow patients cause you discomfort or concern, don’t hesitate to speak confidentially with the nursing staff or medical team.

We’re happy for you if you’re feeling well enough to leave your hospital bed. If permitted, you are welcome to use the common areas as well as the hospital’s park grounds for rest and relaxation. The University Hospital Graz is located on a campus of approximately 60 hectares, with about half of the area consisting of green spaces and woodland—ideal for fresh air and light exercise. Benches are available throughout the hospital grounds for sitting and resting. Children can enjoy a dedicated children’s library and a playground next to the Bärenburg Child Safety House. Please note: The main entrances to the clinics close at 8:00 p.m. in winter and at 10:00 p.m. in summer.

Food should be enjoyable—and it plays an important role in your recovery. Choosing, calculating, and preparing the right foods can help speed up the healing process. If your attending physician prescribes a special diet, it will be coordinated with the Clinical Nutrition Service. The meals will be prepared accordingly by the hospital kitchen. Please follow the dietary instructions carefully, as they are an essential part of your treatment. In some cases, depending on your condition or to prevent relapse, it may be necessary to continue a specific diet at home. Upon request, you and your family members can receive individual counseling and guidance. The Clinical Nutrition Service team is available to support you with all nutrition-related questions—especially regarding allergenic ingredients.

At University Hospital Graz, qualified social workers are available to support you during your hospital stay. Upon request, they can provide guidance on a wide range of social issues. If needed, they will work with you and your family to organize and coordinate your continued care after discharge. Please inform your medical team or the nursing staff if you would like to speak with the Social Services team.

By being admitted to our hospital, you entrust us with your personal data. This information is used exclusively to ensure the safety of your medical treatment and to manage the financial aspects of your stay. Your data will not be shared with third parties.

Please do not leave the hospital grounds. For insurance reasons, we cannot assume liability outside the premises. If you wish to leave the hospital grounds for an extended period, this is only permitted with prior medical approval. In all cases, please inform the nursing staff before leaving your ward.

Our hospital’s organization and treatment processes are designed to meet your medical and nursing needs. However, due to established procedures and regulations, it may not always be possible to meet every personal request immediately. If you were satisfied with your stay, we are pleased—because we believe that a positive environment plays an important role in your recovery. If you feel there is reason for criticism—regarding certain situations or individuals—please address it directly and without delay. If you believe your patient rights have not been respected, we encourage you to speak with the medical or nursing management of your ward. You may also contact the hospital administration or the Patient Advocacy Office of the Province of Styria. Alternatively, you can submit feedback directly using our online contact form.