Admission for Your Hospital Stay
Scheduled Admission
If you have a scheduled admission date, please go directly to the ward that was assigned to you. The nursing staff will record your personal information and show you to your room. If you have supplementary private insurance for special-class services, please inform the staff before your hospital bed is assigned. Upon request, a member of the Patient Management Department will be happy to explain the applicable rates and billing procedures.
Please bring your insurance number and, if applicable, the policy number of your private insurance with you!
You may also request accommodation in a special-class room without insurance coverage. In this case, you will be considered a self-paying patient, and special-class services will be charged according to legal regulations. An advance payment for ten days is required and can be made by cash, debit, or credit card.
What to Bring With You ...
Storage space in your hospital room is limited. Please bring only essential items, such as: toiletries, slippers, pajamas/nightgown, bathrobe and any medications you take regularly. In the case of an emergency admission, we will of course provide you with the necessary items. If available, also bring: lab results or x-rays, medical ID cards or aids and discharge reports or documents from previous hospital stays. These help our doctors and nurses assess and treat you more efficiently.
Please only bring what you truly need!
Emergency Admission
If you experience sudden health issues, please contact your general practitioner or call an emergency physician. If you are not directly referred to a specific clinic, initial treatment will take place either at the Center for Acute Medicine or, for children, at the Pediatric Center of University Hospital Graz.
If you require inpatient admission and have private supplementary insurance for special-class services, please inform the staff before your hospital bed is assigned.
At the Center for Acute Medicine (ZAM), patients are treated based on medical urgency, not on a first-come, first-served basis. Upon arrival, you will be interviewed by specially trained, certified nursing staff about your symptoms and medical condition. The urgency of your treatment will then be assessed using the internationally recognized ©Manchester Triage System (MTS). Depending on the level of urgency – ranging from 1 (immediate) to 5 (non-urgent) – you will either be taken directly to the treatment area or asked to wait in the designated waiting area. The University Hospital Graz is Austria’s national reference hospital for MTS and was the first certified training center for initial triage using the ©Manchester Triage System in the country.